What to do if Details changed which i can not change in my Backoffice for myself?

Please use the Ticket System to contact our Support Staff!

Category: Change personal data

What to do if i forgot my Details?

Please use the Ticket System to contact our Support Staff!

Category: Change personal data

Whats the Super-PIN?

If you add a new Account in your Customer Area you will be displayed an 12 Signs long Super-PIN only one Time! You need to know this Code to do Transactions from the determined Account.

All Changes in personal Details for this Account are just able to be changed if you know and enter this Super-PIN! Make sure you store this PIN on a safe Place because this is one of the Keys to your Account!

Category: Account Opening, Security, Change personal data

Whats up with the „Secret Question“ ?

If for any Reason you need to edit your personal Details its necessary that you can identify yourself while contacting our Support Staff!

Next to other Details they will also ask for the Answer of your Secret Question.

If you are not able to give us this Answer no Details will be changed and an Information-Mail will be sent to the registered Email-Adress!

Category: Security, Change personal data, Account Opening